Pausier Business FAQ

Pausier Business is a live pressure-moment Decision Safety Platform for organisations. It gives teams a structured way to pause, check pressure signals, involve a trusted reviewer, verify through approved routes and record risky work decisions before action is taken.

It can be used for supplier changes, invoice pressure, payroll changes, suspicious links, payment pressure, customer pressure, resident support, refund manipulation, goods release, account-access pressure and other high-risk decisions.

Many losses happen because someone acts under pressure before normal verification or review happens.

Pausier Business helps organisations create a safer decision moment: Trigger -> Pause -> Pressure signals -> Reviewer -> Verification -> Outcome.

The goal is to reduce exposure to pressure-driven mistakes, improve escalation, create a record of what happened, and help teams learn from real cases.

No. Pausier is decision-support. It helps people review warning signs, verify through trusted routes, escalate to the right person and record the outcome.

Pausier does not provide certainty labels, prove something is safe or unsafe, or guarantee a particular outcome.

Pausier Business is for organisations where workers, customers, residents, clients or support teams may face risky pressure moments.

Examples include SMEs, banks, fintechs, councils, care homes, housing associations, accountants, bookkeepers, law firms, estate agents, marketplaces, e-commerce sellers, telecoms, insurers, charities, schools, universities, healthcare providers, government teams and public-sector teams.

Pausier is for personal use.

Pausier Business is for organisations. It adds organisation workspaces, owner/manager/worker roles, review workflows, sector dashboards, user management, reports, billing, safety controls and integration routes.

A Live Pressure Moment is the point where a worker, customer, resident, staff member or partner journey is being pushed to act before normal verification or review happens.

Examples include an unknown business caller, suspicious work message, risky URL, payment request, supplier change, urgent instruction, worker check or partner event.

Pausier Business maps that moment as Trigger -> Pause -> Pressure signals -> Reviewer -> Verification -> Outcome.

Today, the worker can pause before action, open a manual work-decision check, record safe pressure context, choose pressure signals such as urgency, secrecy, authority pressure, payment pressure or account warning, and route the check to a manager or owner where required.

Business live caller prompts are a planned extension for supported devices and approved integrations; they should not be treated as available until implementation and runtime proof exist.

The team then verifies through approved routes such as a saved trusted number, typed official website, internal approved route, council callback or bank support route.

Landlines do not rely on automatic mobile caller prompts.

For landlines or shared office phones, workers can open a manual work-decision check on web or mobile. Larger organisations can use partner API, widget, SDK, telephony or CRM integration later where approved.

Yes. Managers can review pressure signals, request safe verification, respond to the worker and record approve or reject outcomes.

Owners can oversee organisation setup, package limits, sector settings, high-risk decisions and audit visibility where available.

Councils can map resident or caseworker pressure moments to caseworker manager or service lead review, then use a council-approved callback or internal route.

Care providers can map resident or staff pressure moments to a care manager or registered manager, then use an approved family, provider or support route.

Banks and financial partners can map payment, refund, account or support triggers to a fraud, operations or support team, then verify through bank-owned official routes.

Starter, Team and Plus are self-service App + Web Dashboard packages.

Starter: £29/month + £299 setup, 1 Owner, 1 Manager, 3 Workers, Total included users: 5.

Team: £79/month + £299 setup, 1 Owner, 2 Managers, 8 Workers, Total included users: 11.

Plus: £199/month + £299 setup, 1 Owner, 5 Managers, 20 Workers, Total included users: 26.

Enterprise is available by contact sales for custom users, custom deployment routes and larger organisations.

No. The Owner Dashboard should show the current package and user limits.

If the package limit is reached, the dashboard should show: You’ve reached the user limit for your current package. Upgrade your package or contact Pausier.

Pausier does not automatically charge hidden overages.

A business chooses Starter, Team or Plus, completes the required organisation and owner details, accepts the safety confirmations, and continues to Stripe Checkout.

No active organisation or Owner account is created until payment is confirmed.

After payment, the first Owner can set up the Owner account and enter the Owner Dashboard.

No. Password setup should happen only after payment has been confirmed.

No payment means no active organisation and no active Owner account.

If online checkout is not available, the site may show: Online checkout is being configured. Contact Pausier to set up your organisation.

Enterprise and integration customers should contact Pausier directly.

The standard roles are Owner, Manager and Worker.

Owner controls organisation setup, users, billing, roles, sector settings and oversight. Manager reviews team checks and responds to escalations. Worker creates checks and reports risky situations.

Some sectors may use different display names. For example, a council may use Service Lead, Caseworker Manager and Caseworker. A bank may use Fraud Operations Lead, Review Manager and Frontline Agent.

The Owner Dashboard is the organisation control centre.

Owners can manage organisation profile, users and roles, teams and branches, role permissions, sector configuration, escalation routes, billing, reports, safety settings, integrations and audit visibility where available.

The Owner Dashboard is separate from the Pausier Operator Control Panel, which is used internally by Pausier.

Yes. The Owner Dashboard is designed for owners to create or invite managers, workers, extra owners, billing admins and auditors, subject to the package limits.

No passwords should be stored or handled by the owner. User creation should use safe invite or account setup flows.

Managers can review escalated checks, see the report, decide whether to approve or reject, and record the outcome.

This helps reduce pressure on workers to make difficult decisions alone.

Owners can oversee the organisation setup, users, package limits, sector settings, reports, billing, safety controls and decisions that require final owner oversight.

Workers get a structured way to pause and raise a check before acting under pressure. They can create a report, escalate to a manager or owner, and see outcomes in history or recent decisions.

Pausier Business supports five deployment routes: App + Web Dashboard, Hosted Partner Flow, Embedded Widget, Partner API + Webhooks, and Native SDK / Deep Integration.

Starter, Team and Plus use App + Web Dashboard only. Routes 2-5 are Enterprise/contact-sales or partner deployment routes.

This is the standard Pausier Business route.

Workers, managers and owners use Pausier through the web dashboard and Android/iOS business apps. Owners manage users, billing and setup. Workers create pressure-moment checks. Managers and owners review and record decisions.

Best for SMEs, accountants, care homes, internal teams, small organisations and teams that want to start quickly.

Hosted Partner Flow gives an organisation a Pausier-hosted branded check page. The partner can share a link or QR code so residents, customers or staff can pause before acting.

Best for councils, care providers, housing associations, charities, marketplaces, public support routes and organisations that want a link or QR flow.

Embedded Widget allows Pausier to appear inside a partner website, portal or app webview so the pause flow sits inside the partner journey.

The partner provides allowed domains and route details. The Pausier team supplies the widget setup and safe check flow.

Best for portals, marketplaces, fintech web journeys, council portals, customer support portals and care provider portals.

Partner API + Webhooks lets a partner system send safe pressure context to Pausier and receive structured decision-support outputs and signed events.

Examples include decision check, URL check, case handoff, outcome recording and webhook events when a check is completed.

Best for banks, fintechs, payment firms, marketplaces, insurers, telecoms and enterprise systems.

Native SDK / Deep Integration places Pausier inside a partner’s own app or customer journey so the pause step can happen before payments, refunds, account changes, call/text pressure or goods release.

This is an enterprise custom deployment route. It requires partner onboarding, technical discovery, security review, route configuration and production approval.

Best for banks, large fintechs, major platforms, enterprise apps and customer-facing apps with risky action points.

Yes. Pausier can be deployed as a hosted flow, embedded widget, Partner API with webhooks, or native SDK/deep integration depending on the organisation’s systems.

The organisation chooses the deployment route that fits its customer journey, staff workflow and security model.

For Enterprise and partner integrations, Pausier can support webhook-based event flows where configured.

Webhooks require partner setup, signing, event selection, sandbox testing and production approval.

Yes. Organisations can start with App + Web Dashboard or Hosted Partner Flow.

Deeper routes such as widget, API/webhooks and SDK are available for enterprise or partner implementation.

Yes. Pausier Business supports sector-specific configuration across finance, banking, councils, care, healthcare, housing, education, accountants, law, property, recruitment, marketplaces, logistics, travel, utilities, telecoms, insurance, MSPs and embedded partners.

The platform uses one core system with sector-specific wording, role labels, modules and settings.

Yes. Councils can use Pausier for resident support, safe callback checks, trusted contact escalation, caseworker queues and safeguarding-style escalation boundaries.

Pausier does not replace emergency services, police, safeguarding authorities or official council processes.

Yes. Banks can use Pausier through hosted flow, widget, API/webhooks or SDK integration.

Examples include payment-pause checks, pressure questionnaires, trusted-route verification and specialist handoff.

Pausier does not need customer bank login credentials.

Yes. Care homes and home care providers can use Pausier to support staff and residents before suspicious calls, links, family impersonation, payment pressure or other risky situations.

Pausier supports care-team notes and escalation boundaries where configured.

Yes. Pausier can support client instruction checks, supplier change checks, payroll file checks, tax/legal pressure checks and official client callback routes.

Yes. Marketplaces can use Pausier for buyer/seller dispute checks, refund manipulation checks, goods release checks, courier/payment link checks and trust and safety escalation.

No. Pausier should not receive bank login details, passwords, OTPs, full card numbers, private keys or recovery phrases.

For partner integrations, Pausier can work with minimal decision context, such as the type of pressure situation, sector, channel, risk signals and partner case reference.

Users should not enter passwords, OTPs or one-time codes, full card numbers, bank login details, private keys, recovery phrases, unnecessary sensitive financial details, or excessive medical, legal or personal information.

No. Pausier does not replace official organisations or professional advice.

Pausier helps users and teams pause, check warning signs, verify through trusted routes and escalate to the right person.

Yes. Pausier Business includes Suspicious URL Check where configured. Users can paste a work-related URL and receive decision-support output, warning signs, verification steps and next steps.

Users should not paste passwords, OTPs, full card numbers, bank logins or other sensitive credentials into the URL check.

Pausier Business is designed to record checks, decisions, outcomes and audit history where configured.

Audit features depend on organisation setup, package, route and enabled modules.

Pausier uses organisation-based access, role-based permissions and a no-sensitive-credentials policy.

Partner integrations should send only the minimum decision context required. Long-lived API keys should not be placed inside client apps.

Pausier can share a security and data boundary pack, partner security review material, DPA readiness documents, incident response outline and bank/council checklist.

Formal legal, security or compliance sign-off may require external review.

Pausier has enterprise deployment routes and security documentation, but each enterprise deployment may require technical discovery, legal review, DPA review, security review, route configuration, sandbox testing and production approval.

For Starter, Team or Plus, use the Sign up button on business.pausier.com.

For Enterprise or integrations, contact Pausier and select the route that fits your organisation: Hosted Partner Flow, Embedded Widget, Partner API + Webhooks, or Native SDK / Deep Integration.

For setup and sales: support@pausier.com.

For security: security@pausier.com.

Official business site: https://business.pausier.com.

Personal Pausier site: https://www.pausier.com.