Purpose
provide business workspace checks, reports, support tickets, escalations, casebook records, evidence metadata, and training records
Trust pack
Compliance, security, privacy, and sales trust materials.
Pausier helps teams pause, check, escalate, verify, record, report, train, and integrate safer decision workflows. These materials describe what is available, what is a template, and what still needs review before enterprise release.
Data processing summary
Business processing is scoped to the product workflow.
Purpose
authenticate users, enforce tenant roles, apply plan limits, and maintain audit records
Purpose
operate embedded, integration, billing, support, security, monitoring, and abuse-protection boundaries where configured
Purpose
respond to support, privacy, deletion, export, responsible disclosure, and incident enquiries
DPA template
Template/draft. Review with legal counsel before release or customer signature.
The DPA template is prepared as a customer review starting point. It must be reviewed before release or signature, and it does not claim legal certification or audit completion.
Subprocessor list
Providers are listed by configured or pending operational role.
Supabase
Authentication, database, and storage foundation where configured for Pausier Business.
Status: runtime dependency
Vercel
Web application hosting and edge/runtime infrastructure where configured.
Status: runtime dependency
Stripe
Billing and subscription processing where configured by approved runtime secrets.
Status: billing dependency
RevenueCat
Mobile entitlement/subscription status where configured for mobile builds.
Status: mobile entitlement dependency
OpenAI
Optional AI report enhancement only when configured and requested.
Status: optional provider
Email delivery provider
Transactional email delivery after approved external SMTP configuration.
Status: pending external configuration
Monitoring and error tracking providers
Operational monitoring and error capture after approved external configuration.
Status: pending external configuration
Retention policy
Retention follows scoped product records and operational limits.
- Evidence metadata records carry retention policy metadata from the PM-3 evidence foundation.
- Deleted evidence must not remain tenant-accessible through the product surface.
- Exports must stay case-scoped, tenant-scoped, permissioned, and auditable.
- Security, billing, legal, and backup records may have separate operational retention where required by law or service integrity.
Deletion/export policy
Exports and deletion stay tenant-scoped, permissioned, and auditable.
Customer export and deletion workflows use scoped records, avoid unnecessary sensitive details, and keep audit context for evidence, support, casebook, and bank case export paths where implemented.
Incident response statement
Incidents are triaged, contained, communicated, and reviewed.
Pausier incident response follows the PM-14 runbooks: assign an incident lead, classify the affected surface, preserve safe metadata, pause risky operational changes, communicate through approved routes, and record follow-up actions.
Country/support link review
No official route is activated until reviewed.
Country packs keep official reporting, banking/payment guidance, and telecom guidance empty unless a reviewed route is approved. Unverified country materials stay marked requires_review.
GB
United Kingdom
Status: requires_review
Pausier is not emergency support. Use local emergency services or official reporting routes for urgent harm, immediate danger, or required reporting.
US
United States
Status: requires_review
Pausier is not emergency support. Use local emergency services or official reporting routes for urgent harm, immediate danger, or required reporting.
PK
Pakistan
Status: requires_review
Pausier is not emergency support. Use local emergency services or official reporting routes for urgent harm, immediate danger, or required reporting.
AE
United Arab Emirates
Status: requires_review
Pausier is not emergency support. Use local emergency services or official reporting routes for urgent harm, immediate danger, or required reporting.
IN
India
Status: requires_review
Pausier is not emergency support. Use local emergency services or official reporting routes for urgent harm, immediate danger, or required reporting.
EU_GENERIC
European Union Generic Foundation
Status: requires_review
Pausier is not emergency support. Use local emergency services or official reporting routes for urgent harm, immediate danger, or required reporting.
CA
Canada
Status: requires_review
Pausier is not emergency support. Use local emergency services or official reporting routes for urgent harm, immediate danger, or required reporting.
AU
Australia
Status: requires_review
Pausier is not emergency support. Use local emergency services or official reporting routes for urgent harm, immediate danger, or required reporting.
Language review
Unreviewed language wording is blocked from release scope.
English baseline wording is available. Other language packs remain flagged until UI strings, report wording, safety warnings, sector wording, simple language, large-text wording, training, and support templates are reviewed.
en-GB
English (United Kingdom)
Status: active
0 items require review.
en-US
English (United States)
Status: requires_review
8 items require review.
ur
Urdu
Status: requires_review
8 items require review.
ar
Arabic
Status: requires_review
8 items require review.
hi
Hindi
Status: requires_review
8 items require review.
pa
Punjabi
Status: requires_review
8 items require review.
es
Spanish
Status: requires_review
8 items require review.
fr
French
Status: requires_review
8 items require review.
de
German
Status: requires_review
8 items require review.
pt
Portuguese
Status: requires_review
8 items require review.
it
Italian
Status: requires_review
8 items require review.
tr
Turkish
Status: requires_review
8 items require review.
zh
Chinese
Status: requires_review
8 items require review.
Sector-specific sales packs
Every PM-5 sector pack has a decision-support sales summary.
Pausier is decision-support only and does not replace banks, police, emergency services, legal advice, financial advice, safeguarding authorities, or official reporting routes.
SME Finance Pack
SME Finance Pack supports teams with structured pause, verification, escalation, record, and training workflows for SME, finance-heavy teams, charities.
Do not include passwords, one-time passcodes, full card numbers, bank logins, private keys, recovery phrases, or unnecessary sensitive financial details.
Bank Customer Protection Pack
Bank Customer Protection Pack supports teams with structured pause, verification, escalation, record, and training workflows for banks, credit unions, building societies, fintechs.
Do not include passwords, one-time passcodes, full card numbers, bank logins, private keys, recovery phrases, or unnecessary sensitive financial details.
Council Vulnerable Resident Pack
Council Vulnerable Resident Pack supports teams with structured pause, verification, escalation, record, and training workflows for councils, community safety teams, resident support teams.
Do not include passwords, one-time passcodes, full card numbers, bank logins, private keys, recovery phrases, or unnecessary sensitive financial details.
Care Home Resident Safety Pack
Care Home Resident Safety Pack supports teams with structured pause, verification, escalation, record, and training workflows for care homes, care providers.
Do not include passwords, one-time passcodes, full card numbers, bank logins, private keys, recovery phrases, or unnecessary sensitive financial details.
Accountant/Bookkeeper Pack
Accountant/Bookkeeper Pack supports teams with structured pause, verification, escalation, record, and training workflows for accountants, bookkeepers.
Do not include passwords, one-time passcodes, full card numbers, bank logins, private keys, recovery phrases, or unnecessary sensitive financial details.
Estate Agent Deposit Safety Pack
Estate Agent Deposit Safety Pack supports teams with structured pause, verification, escalation, record, and training workflows for estate agents, property teams.
Do not include passwords, one-time passcodes, full card numbers, bank logins, private keys, recovery phrases, or unnecessary sensitive financial details.
Charity Donation Safety Pack
Charity Donation Safety Pack supports teams with structured pause, verification, escalation, record, and training workflows for charities, community groups.
Do not include passwords, one-time passcodes, full card numbers, bank logins, private keys, recovery phrases, or unnecessary sensitive financial details.
Student Safety Pack
Student Safety Pack supports teams with structured pause, verification, escalation, record, and training workflows for education providers, student support teams.
Do not include passwords, one-time passcodes, full card numbers, bank logins, private keys, recovery phrases, or unnecessary sensitive financial details.
Marketplace Transaction Safety Pack
Marketplace Transaction Safety Pack supports teams with structured pause, verification, escalation, record, and training workflows for marketplaces.
Do not include passwords, one-time passcodes, full card numbers, bank logins, private keys, recovery phrases, or unnecessary sensitive financial details.
Telecom Scam Call/Text Pack
Telecom Scam Call/Text Pack supports teams with structured pause, verification, escalation, record, and training workflows for telecom providers.
Do not include passwords, one-time passcodes, full card numbers, bank logins, private keys, recovery phrases, or unnecessary sensitive financial details.
Healthcare Patient Safety Pack
Healthcare Patient Safety Pack supports teams with structured pause, verification, escalation, record, and training workflows for healthcare providers.
Do not include passwords, one-time passcodes, full card numbers, bank logins, private keys, recovery phrases, or unnecessary sensitive financial details.
Government Citizen Support Pack
Government Citizen Support Pack supports teams with structured pause, verification, escalation, record, and training workflows for government support teams.
Do not include passwords, one-time passcodes, full card numbers, bank logins, private keys, recovery phrases, or unnecessary sensitive financial details.
Housing Association Tenant Safety Pack
Housing Association Tenant Safety Pack supports teams with structured pause, verification, escalation, record, and training workflows for housing associations.
Do not include passwords, one-time passcodes, full card numbers, bank logins, private keys, recovery phrases, or unnecessary sensitive financial details.
Law/Conveyancing Client Money Pack
Law/Conveyancing Client Money Pack supports teams with structured pause, verification, escalation, record, and training workflows for law firms, conveyancing teams.
Do not include passwords, one-time passcodes, full card numbers, bank logins, private keys, recovery phrases, or unnecessary sensitive financial details.
Insurance Risk Reduction Pack
Insurance Risk Reduction Pack supports teams with structured pause, verification, escalation, record, and training workflows for insurers.
Do not include passwords, one-time passcodes, full card numbers, bank logins, private keys, recovery phrases, or unnecessary sensitive financial details.
Utilities Customer Scam Support Pack
Utilities Customer Scam Support Pack supports teams with structured pause, verification, escalation, record, and training workflows for utility providers.
Do not include passwords, one-time passcodes, full card numbers, bank logins, private keys, recovery phrases, or unnecessary sensitive financial details.
Travel Booking/Refund Safety Pack
Travel Booking/Refund Safety Pack supports teams with structured pause, verification, escalation, record, and training workflows for travel providers.
Do not include passwords, one-time passcodes, full card numbers, bank logins, private keys, recovery phrases, or unnecessary sensitive financial details.
E-commerce Seller Protection Pack
E-commerce Seller Protection Pack supports teams with structured pause, verification, escalation, record, and training workflows for ecommerce platforms.
Do not include passwords, one-time passcodes, full card numbers, bank logins, private keys, recovery phrases, or unnecessary sensitive financial details.
Remittance Payment Safety Pack
Remittance Payment Safety Pack supports teams with structured pause, verification, escalation, record, and training workflows for fintechs, remittance providers.
Do not include passwords, one-time passcodes, full card numbers, bank logins, private keys, recovery phrases, or unnecessary sensitive financial details.
Managed Service Provider Safety Pack
Managed Service Provider Safety Pack supports teams with structured pause, verification, escalation, record, and training workflows for managed service providers.
Do not include passwords, one-time passcodes, full card numbers, bank logins, private keys, recovery phrases, or unnecessary sensitive financial details.
partial
Security page
Security posture, responsible disclosure contact, safe reporting boundaries, and PM-14 security review status.
Pending: external pentest or final release review pending.
done
Responsible disclosure/security contact
Security contact and responsible disclosure route using security@pausier.com.
partial
Privacy page
Privacy summary aligned to actual account, support, report, billing, mobile, evidence, and integration data handling.
Pending: final legal/privacy review pending.
partial
Data processing summary
Business customer processing summary for purposes, categories, recipients, roles, and boundaries.
Pending: final legal/privacy review pending.
partial
DPA template
Template/draft data processing agreement schedule for business customers.
Pending: customer/legal review before release pending.
partial
Subprocessor list
Template/draft subprocessor register with configured, optional, and pending operational provider states.
Pending: operational provider review before release pending.
done
Retention policy
Trust-pack retention policy aligned to PM-3 evidence retention controls and PM-15 customer wording.
done
Deletion/export policy
Deletion, export, and bank case export policy aligned to PM-3 and PM-9 scoped export foundations.
done
Incident response statement
Customer-facing incident response statement matched to PM-14 runbooks.
done
Business admin guide
Business admin guide for workspaces, roles, policy, casebook, retention, exports, and escalation boundaries.
done
Staff quick-start guide
Staff quick-start guide with sensitive-data warning and decision-support boundaries.
done
Pausier Safety training deck
Training deck outline for pause, check, escalate, verify, record, report, train, and integrate workflows.
done
sector-specific sales packs
Sales pack summaries for every PM-5 sector pack using decision-support wording only.
partial
official support links where verified
Country support review pack marks unverified routes as requires_review and avoids fake official links.
Pending: country-specific official route verification pending.
partial
language availability
Language review pack tracks UI, report, warnings, sector, simple-language, large-text, training, and support-template wording.
Pending: non-English human wording review pending.
partial
Demo organisation with safe synthetic data
Demo organisation boundary for PM-13/PM-15 without creating fake customers, partners, credentials, or billing data.
Pending: Android device smoke pending; iOS runtime config/install pending; store submission pending.
partial
Governance / Compliance / Trust Pack
PM-15 governance and trust pack is implemented, with release-gate blockers tracked for PM-12, PM-13, PM-14, and PM-15 external reviews.
Pending: Android device smoke pending; iOS runtime config/install pending; store submission pending; platform billing/integration helper route auth hardening pending; external monitoring/status/error/backup/security-review checks pending; final legal/privacy review pending.